We are seeking a strategic and service-oriented Retail Store Management Consultant to support our franchise network. In this role, you'll provide expert guidance to franchise owners, helping them enhance operational efficiency, improve financial performance, and uphold exceptional customer service standards. Your insights and leadership will directly contribute to the growth and success of the brand.

This opportunity is perfect for someone looking to leverage their retail store management expertise in a consultative role-without the demands of nights, holidays, and weekends. With a consistent Monday-Friday, 8:00 AM-5:00 PM schedule, you'll enjoy the stability of a core office routine while making a meaningful impact across a diverse network of franchise locations.

Key Responsibilities

• Franchise Support & Relationship Management
  • Serve as a key liaison between franchisees and internal departments, building strong, collaborative relationships and promoting the organization's mission and values.
• Operational Oversight
  • Conduct both onsite and virtual store visits to assess operations, ensure compliance with brand standards, and support the implementation of effective business strategies.
  • Onsite visits will be within the U.S. & Canada in your designated, geographically centric territory. Must be able to travel 12-14 weeks per year (on average, 1 week per month)
• Performance Coaching & Analysis
  • Provide franchisees with individualized performance evaluations, offering data-driven insights and comparisons to system-wide benchmarks to drive continuous improvement.
• CRM & Documentation
  • Accurately track all support activities in the CRM system for your assigned region, ensuring consistent documentation and follow-through.
• Training & Development
  • Contribute to the development and delivery of franchisee training programs, including curriculum design and ongoing evaluation. Lead sessions at the annual conference and participate in regional meetings as needed.

Qualifications

• 4+ years of retail store management experience, including merchandising and inventory control
• Bachelor's degree in Business Management or a related field preferred; equivalent experience considered.
• Proficient in computer applications and CRM systems.
• Willingness to travel 25-30% annually (approximately 12-14 weeks/year) across the U.S. and Canada.
• Valid driver's license required.
• Strong leadership, communication, and time management skills.
• Proven ability to build professional relationships with tact and diplomacy.

Additional Information

• Compensation: $65,000-$80,000 base salary + annual bonus (~$3,000) + discretionary 401(k) contribution (~$2,000)
• Schedule: Monday-Friday, 8:00 AM-5:00 PM (1-hour lunch)
• Location: 100% onsite; must enjoy working in-office full-tim (PLYMOUTH)
• Employment Type: Direct hire with full benefits - including low-cost health insurance, 3% 401(k) match, 11 paid holidays and PTO-plus a vibrant, inclusive company culture with fun events, onsite fitness, and an average employee tenure of 8 years.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.